Privacy Policy Alexabet88 —
Our Commitment to Your Data

01 Introduction

Alexabet88 ("we", "our platform") understands that your trust in us begins with how we handle your personal information. This Privacy Policy is written in plain, easy-to-understand language — we have no intention of hiding behind complex legal jargon.

This document applies to all users accessing the Alexabet88 website at alexabet88.vu, the Alexabet88 mobile app, and all related services provided by our platform. It explains what types of data we collect, why we need it, how we protect it, and what choices you have regarding your own data.

We update this Privacy Policy from time to time to reflect changes in our practices or applicable legal requirements. The most recent update date is always displayed at the top of this document so you always know which version you are reading.

02 Types of Data We Collect

Alexabet88 only collects data that is genuinely necessary for platform operations and to provide you with the best service. The following are the categories of data we collect:

We does not collect credit/debit card information directly. All payments are processed through certified third-party secure payment gateways, and alexabet88 does not store your card number in our system.

03 How We Collect Data

Your personal data is collected through several different methods throughout your use of the Alexabet88 platform:

• Account Registration: When you register as a new member, we collect basic information such as your name, email, and phone number to create your account profile.
• KYC Verification: To comply with legal requirements and protect members from fraud, we require a valid identification document during the identity verification process.
• Financial Transactions: Each time you make a deposit or withdrawal, our system records the necessary transaction details for processing and record-keeping.
• Platform Usage: Your activity on the platform — including games played, bets placed, and session duration — is automatically recorded by our system.
• Devices & Connections: Technical information such as IP address, device type and browser data is collected automatically when you access the alexabet88 platform.
• Communications with Us: When you contact our support team via live chat, email, or other channels, we retain a record of that communication for reference and service improvement purposes.
• Cookies & Similar Technologies: Our website and app use cookies and similar tracking technologies to remember your preferences and analyse usage patterns.

04 How We Use Your Data

Alexabet88 uses the data collected for specific and legitimate purposes. We do not use your data for any purpose beyond those stated below without first obtaining your consent:

• Account Management: Creating, verifying and managing your member account, including processing secure logins and two-factor authentication.
• Transaction Processing: Processing deposits, withdrawals and all other financial transactions securely and accurately in Malaysian Ringgit (MYR).
• Legal Compliance: Fulfilling legal obligations under the PDPA, Anti-Money Laundering (AML) regulations, and the requirements of relevant regulatory bodies.
• Platform Security: Detecting and preventing fraud, multi-account usage, bonus abuse and other illegal activities that threaten platform integrity.
• Customer Support: Providing effective assistance when you contact our support team, including resolving complaints and technical enquiries.
• Responsible Gaming: Monitoring gameplay patterns to identify signs of problem gambling and providing appropriate support tools to members who need them.
• Service Improvement: Analysing aggregated usage data to improve the interface, performance and features of the alexabet88 platform.
• Service Communications: Sending important notifications regarding your account, changes to terms, security updates and relevant promotional offers (if you have consented to receive marketing communications).

05 Data Sharing With Third Parties

Alexabet88 does not sell your personal data to any third party. However, in certain limited circumstances, we may share your data with the following parties:

• Payment Gateway Providers: To process your deposit and withdrawal transactions via FPX, DuitNow, Touch 'n Go eWallet, GrabPay, and Boost. These providers are subject to strict PCI-DSS security standards.
• Game Service Providers: Game developers whose platforms are integrated with alexabet88 may receive the minimum game data required for technical operations.
• Identity Verification Providers: Accredited third-party KYC partners help us verify member identities securely and efficiently.
• Regulatory Body: In cases required by law or court order, Alexabet88 may be required to disclose certain data to the relevant authorities.
• Analytics Services: Anonymised usage data (which cannot be personally identified) may be shared with analytics providers for platform improvement purposes.

All third parties receiving data from alexabet88 are bound by strict confidentiality agreements and are only permitted to use that data for the purposes specified in our contract with them.

06 Data Storage & Security Measures

Alexabet88 implements multiple layers of technical and organisational protection to keep your data secure at all times:

• Data Encryption: All personal data is stored in encrypted format using AES-256 standards. Data transmitted between your browser and our servers is protected by 256-bit SSL/TLS encryption.
• Secure Servers: Your data is stored in certified data centres with strict physical access controls, redundant cooling systems, and fire protection.
• Access Controls: Only alexabet88 staff with legitimate business needs are permitted to access member personal data. All such access is recorded and monitored.
• Periodic Audits: Our security systems are periodically audited by independent cybersecurity experts to identify and address any potential vulnerabilities.
• Incident Response Plan: Alexabet88 has a comprehensive incident response protocol. In the event of a data breach, we will notify affected members and the relevant authorities in accordance with legal requirements.

Data Retention Period:

Alexabet88 retains your personal data for as long as your account is active. Following account closure, certain data will be retained for the following periods to meet legal requirements:

• Financial transaction records: 7 years (AML and tax requirements)
• KYC verification documents: 5 years after account closure
• Support communication logs: 3 years
• Game and wagering data: 3 years
• Technical data and access logs: 1 year

Once the retention period expires, your data will be permanently deleted or anonymised so it can no longer be linked to you personally.

07 Cookies & Tracking Technologies

Alexabet88 uses cookies and similar tracking technologies to enhance your experience on our platform. The following are the types of cookies we use:

You can manage cookie settings through your web browser settings. Please note that disabling certain cookies may affect the functionality of some parts of the Alexabet88 platform. Essential Cookies cannot be disabled as they are required for basic platform operations.

08 Your Rights as a Member

Under the PDPA and international data protection standards, you have several important rights regarding your personal data at Alexabet88:

09 Children's Data Protection

The alexabet88 platform is exclusively for users aged 18 years and above only. We strictly do not knowingly collect, store, or process personal data of individuals under the age of 18.

If you believe that someone under the age of 18 has registered or is using our platform, please contact us immediately at [email protected]. We will take immediate action to deactivate the account and delete all associated data.

Alexabet88 uses age verification technology during the registration and KYC process to ensure that only adults can access our platform's services.

10 Privacy Policy Amendments

Alexabet88 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our privacy practices, applicable legal requirements, or platform improvements we implement.

When significant changes are made to this Privacy Policy, we will:

• Updating the "Last Updated" date at the top of this document.
• Displaying an in-platform notice during your next login session.
• Sending notification emails to your registered address for material changes.

Continued use of the alexabet88 platform following any published amendments constitutes your acceptance of the updated privacy terms. If you do not agree with the changes, you may close your account by contacting our support team.

We encourage you to review this Privacy Policy periodically so you remain informed about how we protect your information.

11 Contact Us

If you have any questions, concerns or complaints regarding how alexabet88 handles your personal data, we are ready to assist you through the following channels: